Responsible Gaming at 111db — Play Safe, Stay in Control
111db is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools and resources are here to help you stay in control of your gambling activity at all times.
Our Commitment to Safe Play
How 111db approaches responsible gaming as a core platform value, not an afterthought.
At 111db, responsible gaming is not a compliance checkbox — it is a foundational principle that shapes how we build our platform, how we communicate with players, and how we respond when something goes wrong. Bangladesh's online gaming community deserves a platform that genuinely invests in player welfare, and that is exactly what 111db strives to deliver every single day.
Online betting and casino gaming — whether you are wagering on a BPL cricket match, spinning a Pragmatic Play slot, or playing live roulette with Evolution Gaming dealers — carries real financial risk. That risk is manageable for the vast majority of players who treat gambling as entertainment. But for a smaller number of people, gambling can develop into a compulsive behaviour that causes serious harm to themselves and their families. 111db takes that reality seriously.
This page explains the specific tools, policies, and resources that 111db provides to help you keep your gambling activity within healthy boundaries. Whether you want to set a monthly BDT deposit cap, take a short break from the platform, or permanently close your account, the controls described below are available to every registered player.
Fair Play Certified
All games on 111db — including slots from NetEnt, Microgaming, and Pragmatic Play, and live tables from Evolution Gaming and Ezugi — use certified Random Number Generators (RNGs). Game outcomes are fair, unpredictable, and cannot be influenced by the platform or the player.
Player-Controlled Limits
Set your own deposit, loss, and session time limits directly from your account settings. Limits take effect immediately and can only be tightened — not loosened — without a mandatory cooling-off period.
No Pressure Environment
111db does not send bonus marketing to players who have indicated a wish to reduce their gambling. Once you activate any limit or self-exclusion tool, promotional messages are automatically paused for the duration of the restriction.
Proactive Risk Monitoring
Our platform monitors gameplay patterns for signs of distress — including sharp bet escalation, loss-chasing behaviour, and unusually long uninterrupted sessions. When risk patterns are flagged, our team reaches out proactively.
18+ Age Restriction Policy
111db strictly enforces the minimum age requirement for all players on the platform.
Gambling is strictly for adults. 111db enforces a minimum age of 18 years for all account registrations, betting activity, casino gameplay, and BDT financial transactions on the platform. This policy applies without exception to all players in Bangladesh and is enforced through a multi-layer verification process.
Age Verification at Registration
Every new 111db account requires confirmation of date of birth during the registration process. Players who cannot verify that they are aged 18 or above will not be permitted to complete registration or access any real-money features of the platform. 111db reserves the right to request supporting documentation — such as a National Identity Card (NID) issued by the Bangladesh Election Commission or a valid passport — to confirm age where automated verification is insufficient.
KYC Checks and Account Suspension
If 111db has reasonable grounds to believe that an account is being operated by a person under the age of 18, the account will be suspended immediately and all pending withdrawals withheld pending investigation. Any account found to belong to an underage player will be permanently closed, and any funds deposited will be returned to the originating payment method (bKash, Nagad, Rocket, or bank account) without bonus funds included.
Protecting Minors from Account Access
If you share a device with young family members, we strongly recommend logging out of your 111db account after every session and enabling password protection on your device. Never share your 111db login credentials with anyone, particularly children or teenagers. If you believe an underage person has accessed your account, contact [email protected] immediately.
Parental control software such as Net Nanny, Qustodio, or similar tools can be used to restrict access to gambling websites on shared family devices. 111db supports the use of such tools as an additional layer of protection.
Allowing a person under 18 years of age to gamble using your 111db account is a serious violation of our Terms & Conditions and may constitute a criminal offence under applicable Bangladeshi law. 111db will cooperate fully with any investigation by relevant authorities.
Report Underage Access
If you suspect an account is being operated by a minor, report it immediately to [email protected]. All reports are treated confidentially and investigated as a priority by the 111db compliance team.
Responsible Gaming Tools
Practical controls built into your 111db account to help you manage your gambling activity.
111db provides every registered player with a comprehensive set of account management tools designed to keep gambling enjoyable and within your personal financial and time limits. These tools are available free of charge and can be activated at any time from your account settings or by contacting our 24/7 English-language support team.
Deposit Limits
Set a maximum BDT amount that you can deposit into your 111db account per day, per week, or per month. Once a limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period before activation.
Loss Limits
Cap the total amount you can lose within a defined period. If your net losses reach the limit you have set, your account is automatically restricted from further wagering until the next period begins. This tool is particularly useful for managing BPL cricket betting and live casino sessions.
Session Time Limits
Set a maximum session duration (e.g., 30 minutes, 1 hour, 2 hours) after which your account will display a prominent on-screen reminder and allow you to choose to continue or log out. You can also set a hard cut-off that automatically logs you out when the session limit expires.
Reality Checks
Enable regular pop-up reminders during active sessions that show you how long you have been playing, your net win/loss for the session in BDT, and the current BST time. Reality checks are available at 15-minute, 30-minute, and 60-minute intervals.
Wager Limits
Set a maximum individual bet size per round or per market. This prevents impulsive high-stake bets during emotionally charged moments — such as during a close Bangladesh Tigers cricket match or a BPL final — that you might later regret.
Cooling-Off Period
Take a short break from 111db for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is locked for all gambling activity but remains accessible for withdrawal of any remaining BDT balance.
Account History Review
Access a full history of your deposits, withdrawals, bets, and gameplay sessions at any time from your account dashboard. Reviewing your history regularly is one of the most effective ways to stay aware of your gambling spending and time investment.
Marketing Opt-Out
Opt out of all promotional communications — including Eid bonus offers, BPL season promotions, and Pohela Boishakh special events — at any time. Removing yourself from marketing ensures that promotional material does not encourage gambling beyond what you have planned.
Self-Exclusion Options
A permanent or extended break from 111db when you decide that gambling is no longer in your best interest.
Self-exclusion is the most powerful responsible gaming tool available on 111db. Unlike a cooling-off period — which is a temporary restriction — self-exclusion means that you are asking 111db to permanently or indefinitely block your access to the platform. This is the right option if you feel that your gambling has become out of control and that shorter-term restrictions have not been effective.
How to Self-Exclude from 111db
To initiate self-exclusion, contact our support team at [email protected] from your registered email address. State clearly that you wish to self-exclude and specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanently. Your account will be closed for gambling activity within 24 hours of your request being received and confirmed.
What Happens During Self-Exclusion
- Your account is immediately locked for all deposits, bets, and casino gameplay.
- Any positive BDT balance remaining in your account at the time of exclusion will be returned to your registered primary payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
- All marketing communications from 111db are permanently stopped for the duration of your exclusion.
- 111db will take reasonable technical steps to prevent you from opening a new account during the self-exclusion period. If you attempt to register a new account and our systems identify a match to your excluded profile, the new account will be closed.
- Your account data and history are retained in accordance with 111db's Privacy Policy and applicable data retention obligations.
Returning After Self-Exclusion
For exclusions with a defined end date (6 months, 1 year, 3 years), your account will not be automatically reactivated when the period expires. You must actively request reactivation by contacting [email protected]. Before reactivation, 111db may ask you to confirm that you have taken steps to address any gambling-related concerns — for example, completing a problem gambling support programme — as a condition of returning to the platform. Permanent self-exclusion cannot be reversed.
Self-Exclusion Periods Available
Choose the exclusion period that fits your situation:
- 6 Months — Short-term break
- 1 Year — Medium-term exclusion
- 3 Years — Extended exclusion
- Permanent — Irreversible closure
If you have self-excluded from other gambling platforms or national exclusion registries, 111db strongly encourages you to apply a matching exclusion to your 111db account. Consistency across platforms is essential for effective self-exclusion. Contact [email protected] to discuss your situation confidentially.
Recognising Problem Gambling
Understanding the signs that gambling may be causing harm, to yourself or someone you care about.
Gambling becomes a problem when it is no longer recreational and begins to negatively affect a person's financial health, relationships, mental wellbeing, or daily functioning. Problem gambling exists on a spectrum — from mild concern to severe addiction — and can affect anyone, regardless of income, background, or experience with betting.
The following are recognised warning signs that gambling may be moving from entertainment into a harmful pattern. These signs apply equally whether you gamble on cricket betting markets, BPL odds, live casino games, or slots.
Financial Warning Signs
- Spending more than you can afford to lose
- Borrowing money to fund gambling
- Selling possessions to continue playing
- Hiding gambling losses from family
- Neglecting bills or rent to deposit on 111db
Emotional Warning Signs
- Feeling anxious or irritable when not gambling
- Chasing losses — betting more to recover money lost
- Feeling guilty or ashamed after gambling sessions
- Using gambling to escape stress or depression
- Inability to stop even when you intend to
Social Warning Signs
- Withdrawing from family and friends
- Lying about time or money spent gambling
- Neglecting work, studies, or family responsibilities
- Conflict with family members over gambling behaviour
- Losing interest in hobbies unrelated to gambling
Behavioural Warning Signs
- Gambling for far longer than originally planned
- Increasing bet sizes to get the same excitement
- Failed attempts to cut down or stop gambling
- Thinking about gambling constantly between sessions
- Returning to gamble immediately after a win
You Are Not Alone
Problem gambling affects people from all walks of life across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. It is not a sign of weakness or moral failure. It is a health condition with well-established causes and proven treatments. Acknowledging the problem is the first and most important step.
If you are worried about a family member or friend's gambling behaviour — perhaps a spouse, sibling, or colleague — you can contact 111db on their behalf to discuss the situation confidentially. We can advise on account restrictions that can be applied if the account holder consents, and direct you to support resources for family members of problem gamblers.
Self-Assessment Checklist
Answer these questions honestly to reflect on your current relationship with gambling.
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly and privately. There are no right or wrong answers — the purpose is to help you reflect on whether gambling is affecting your life in ways that concern you.
Talk to Someone
If any of these questions made you uncomfortable, that feeling matters. Our English-speaking support team is available around the clock — not just to answer account questions, but to listen and point you to the right help.
Send us a message and let us know how you are feeling. All conversations are treated with complete confidentiality.
Support and Help Resources
External organisations and resources that can provide professional help for problem gambling.
111db strongly encourages any player who is concerned about their gambling to seek support from qualified professionals. The following types of organisations provide confidential help for people experiencing gambling-related difficulties. While 111db cannot endorse specific third-party services, we urge players in Bangladesh and internationally to seek out reputable counselling and support services in their area.
Types of Support Available
Counselling and Therapy: Cognitive Behavioural Therapy (CBT) is the most well-evidenced treatment for problem gambling. A trained therapist can help you understand the thought patterns that drive compulsive gambling behaviour and develop healthier coping strategies. Look for licensed therapists in Dhaka, Chittagong, Sylhet, or Khulna who specialise in addiction or behavioural health.
Support Groups: Peer support groups — both in-person and online — provide a safe, non-judgmental space where people with shared experiences can offer mutual encouragement. Gamblers Anonymous-style programmes follow a structured 12-step model and are available in many countries. Online groups accessible from Bangladesh can be found through international problem gambling organisations.
Financial Counselling: If gambling has created significant debt, a financial counsellor can help you develop a repayment plan, negotiate with creditors, and rebuild financial stability. Many non-profit financial advice services are available in Bangladesh through NGOs and development organisations operating in Dhaka and other major cities.
Mental Health Services: Problem gambling frequently co-occurs with depression, anxiety, and stress-related disorders. Speaking to a doctor or mental health professional in Bangladesh — through a government hospital, private clinic, or telehealth service — is an important step if gambling has been affecting your emotional wellbeing.
Family Support: Family members of problem gamblers often experience significant stress and may benefit from dedicated support. Groups and counsellors that work specifically with families affected by gambling-related harm can provide guidance on how to support a loved one while also protecting your own wellbeing.
Reach Out Early
You do not have to hit rock bottom before seeking help. The earlier you address a gambling problem, the easier it is to resolve. Contacting support while concerns are still mild leads to significantly better long-term outcomes than waiting until a crisis point is reached.
Online Resources
International organisations such as Gamblers Anonymous, GamCare, and BeGambleAware provide extensive online libraries of self-help materials, interactive tools, and counsellor directories that are accessible from anywhere in Bangladesh via a standard internet connection.
Complete Confidentiality
All responsible gaming requests made to 111db — including self-exclusion applications, limit adjustments, and support enquiries — are handled with strict confidentiality. Your personal and account information is never shared with third parties except as required by applicable law.
Contact 111db Support
Our English-speaking team is available 24 hours a day, 7 days a week to assist with any responsible gaming request.
If you need to activate any responsible gaming tool — a deposit limit, session time limit, cooling-off period, or self-exclusion — or if you simply want to talk to someone about a concern related to your gambling on 111db, our support team is here for you at any time of day or night, operating on Bangladesh Standard Time (BST, UTC+6) but available around the clock.
When contacting us about a responsible gaming matter, please send your message from your registered 111db email address and include the following information to help us process your request quickly:
- Your full name as registered on your 111db account
- Your registered email address or username
- The specific tool or action you are requesting (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "I wish to self-exclude for 6 months")
- Any additional context you feel comfortable sharing
All responsible gaming requests are treated as a priority and are processed by a dedicated team member — not an automated system. You will receive a confirmation response within 24 hours of your request being received, and most tool activations take effect within the same business day.
111db Responsible Gaming Support
English-speaking support available 24 hours a day, 7 days a week.
All responsible gaming enquiries are handled confidentially and with care.
Response guaranteed within 24 hours — usually much sooner.
Send your message to our dedicated support email:
Please do not use mailto: links. Copy the address above and paste it into your email client. This address is for display purposes — it is plain text and not a clickable link.
You can also access responsible gaming tools directly from your account settings after logging in via:
111db Login — Account SettingsReady to Play Responsibly on 111db?
Set your personal limits, explore our games, and enjoy cricket betting, slots, and live casino — all within your own boundaries. 111db is here to make sure gambling stays fun for every player in Bangladesh.